Protecting Privacy In Telehealth Communication

Telehealth services offer a wide range of benefits to health care providers and patients alike, and these benefits have never been more important or obvious than in the wake of the COVID-19 pandemic.

However, as the accompanying resource points out, with all of these benefits come some risks, largely revolving around privacy. When health care administrators think about privacy, their attention often turns to software systems and procedures used in the transmission and collection of personal data. Relatively simple changes — such as having automatic log-off for video conferencing — could help a great deal in preventing other members of the staff or unauthorized personnel and third parties from accidently or purposefully gaining access. Along similar lines, using encrypted logins and two-step login authentication can substantially reduce the risk of unauthorized access.

Another broad area of concern is unauthorized access in the form of cybertheft. Hackers work tirelessly to find new ways of accessing health care data storage and transmission systems, something most patients are aware of because breaches are so widely reported. Investing in sophisticated cybersecurity is a must for any health care provider; and with the greatly increased volume of digitally transferred data that comes with mass use of telehealth options, providers should be looking at more effective defensive solutions on a regular basis.

For more information about privacy and telehealth, please continue reading the resource.

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