Isn’t it interesting how the very best service, in whatever service area we would be considering, often comes from pioneers who went on to fill a gap which they identified for their own needs or for the needs of their loved ones? In this particular instance I’m talking about a retiree who was bored out of his skull, having worked for the full 45 years a typical Gen-Xer works and gone into retirement. He decided to come out of retirement and start a business as a personal travel consultant, specializing in helping individuals and groups such as families plan accessible holidays.
It turns out there was quite a big gap in the market, because as much as the facilities associated with travel and tourism will likely clearly indicate to be accessible, partially accessible or say nothing at all if they’re not accessible, there’s always a big gap left between identifying accessible places and services, and finalizing a booking that will ensure any impaired traveler actually gets a valuable and accommodating experience. So of course it should be clear by now that by “accessibility” I’m talking about the likes of wheelchair facilities at a specific hotel, but it doesn’t necessarily have to be for differenetly-abled people.
The elderly also come into focus as a group for which accessibility in the services offered is important, so too travelers with special dietary needs, guide dogs, pregnant women and infants, the ill, etc. The bottom line is that any and all kinds of visitors should be able to enjoy their time and not feel like they’re some kind of burden for whom the staff would have to go out of their way to make a plan.
So here’s what the retiree in question has had to say about how he goes about personalizing the service and bridging the gap between the information that is generally available and actually making tangible travel plans which are accessible:
Provision is often made
There’s quite a sad reality attached to accessibility in the travel industry. While pretty much all the public commercial service providers make all the required provision to accommodate disabled travelers and those with other accessibility needs, this is not at the core of the information they publish as part of their marketing. You pretty much have to dig for it and the reason is that there appears to be a perception that if something is exclusively marked to be accessible then it’s not quite as “premium” as they’d like for you to believe it is.
Otherwise provision is widely made for accessibility, whether at clearly marked accessible attractions and destinations such as the likes of Stonehenge or at airports and on aircrafts.
Sources of accurate information
With regards to the most accurate sources of information about accessibility, surprisingly you seem to get more information while perhaps looking through wheelchairs from Fenetic Wellbeing than on the likes of travel guide websites. Specialist retailers of accessibility equipment such as these publish more useful and accurate travel accessibility info via channels such as the blogs associated with their front-store websites.